Return Policy
As a small enterprise, we extend a refund option to our valued customers, ensuring a premium shopping experience for each individual.
Our commitment to customer satisfaction is underscored by our 7-day return policy, affording a generous window for returns within a week of receiving your purchase. To qualify for a return, items must maintain their original condition, with tags intact, and remain unworn or unused, packaged in their original wrapping. Retention of receipts or proof of purchase is paramount. Please be advised that in specific cases, customers may bear responsibility for return shipment costs.
To initiate a return, contact us at info@psalmselite.com. Upon acceptance of your return, we shall provide you with a return shipping label and detailed instructions for the return process. Items returned without prior authorization will, regrettably, not be accepted.
Should any defects, damages, or discrepancies with your order arise, we implore you to inspect it upon arrival and promptly notify us. We are dedicated to expeditiously addressing any concerns to your satisfaction.
While most items are eligible for return, certain exclusions apply, such as custom or personalized products, accessories, sunglasses, and select personal care items. For inquiries regarding specific items, please do not hesitate to contact us.
Please note that sale items and gift cards are non-returnable. For exchanges, the swiftest resolution is to return the item and place a new order separately.
Upon receipt and inspection of your return, we shall notify you of its status and whether a refund is approved. Approved refunds will be processed via the original payment method, though it may take some time for financial institutions to finalize transactions.
Recognizing the importance of timely resolutions, we also offer an expedited refund option. Upon shipping your items back to us, you may opt to receive store credit on the same day. Simply provide us with the shipping service receipt displaying the tracking number and destination to initiate this alternative refund method.